Frequently Asked Questions
What is your turnaround time?
Our normal turnaround time is 7-10 business days (Mon-Fri) from the day your order and artwork proof are approved. We can accommodate rush orders for an additional charge.
Do you have examples of your work?
Absolutely! Come on in to our showroom and see all types of print samples, artwork and tons of garment examples. Try it on before you buy it.
Do you have a minimum order?
Yes, 12 pieces for screenprinting. If you need less than that, we have digital garment printer that can handle light color garments for as little orders as 1 piece. If you need it, we’ll do it.
What type of payments do you accept?
We accept cash, check, Visa, AMX, Mastercard and money orders.
Do you do personalizations?
Yes. We can do custom names and numbering using both heat press vinyl and/or embroidery.
What types of art files do you accept?
We’ll except almost anything from a hand drawing, to a photograph and of course your print ready files. If supplying a bitmap image please create file at 300 dpi 100% to scale of the size you want it print on your garment.
Below is a list of preferred files:
- Adobe Illustrator (EPS, AI) cs3 or earlier version
- Adobe Photoshop (PSD, PPD)
Please make sure all vector file have fonts created to outlines.
What's the difference between bitmap vs. vector graphics?
Don't get too overwhelmed with this question but it is important, as a consumer, to know the difference. Whatever finished artwork you are working with will matter as to the end result in printing your items.
Bitmap artwork is generally made up of pixels, or "dots". The number of pixels in a particular image is fixed, meaning that if you increase the image size, the graphic application you may be using, does not just add pixels, instead it makes the pixels larger. Therefore if you decrease the image size, the software and/or application simply shrinks the pixels. Increasing the bitmap size can also compromise the quality of the artwork, making it appear jagged and/or fuzzy. Bitmap images can easily be distorted.
Vector artwork is created in vector-based programs such as Adobe Illustrator. This type of artwork is defined mathematically as a series of nodes joined by lines. Each graphic element in a vector file is called an object and is made up of an outline. An outline is similar to a wire frame that serves as the object's root structure or skeleton. Each object is a self-contained entity with its own properties, such as
color, shape, outline, size and position on the screen. Vector art will result in a sharper and cleaner image, specially when working with a companies logo.
The purpose of this article is to give you a brief overview as to some of the differences. If you are still not sure what to use, you may contact us directly and speak to our Sales team that will help you in determining what to use.
Do you have shipping charges?
If Bear Designz is responsible for packing, labeling and shipping out the product there is a $3.00 charge for the first box and any additional boxes are $2.00 ea.
Can I ship garments to Bear Designz?
Yes. If you do so please make sure boxes are labeled with your info and or a PO# so we are aware of whose product is whose.We get multiple shipments a day and with appropreiate information on boxes it helps us perform our job better.
Below is a list of informantion we need from you in order to give you an exact estimate/quote. Pricing is determined by multiple factors:
- Color of garment
- How many locations you want printed
- Number of ink colors per location
- Quantity of garments
- Do you need artwork or will you provide you own? If providing art, how will you provide it?